FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Orders
Below are some of are common questions about orders
Who is the noble. note for?
Anyone who thinks better on paper and keeps a phone in their pocket. The note snaps to the back of your phone, so it is there when you need it, with nothing to charge and nothing to unlock.
What is the leather?
Top grain, vegetable tanned. It takes the oil from your hands and darkens over the years into a finish that is yours alone. Two colours: Espresso, a warm tan, and Ink, a deep black.
Which phones does it fit?
Any phone with MagSafe, and any phone in a case with a MagSafe ring, which is most phones today. A thick case without magnets weakens the hold.
What if my phone does not have MagSafe?
A case with a MagSafe ring gives it the same hold, and there is one for nearly every phone. Without one the note is still a fine pocket notebook. It just will not snap to your phone.
What comes in the box?
The leather cover with its pen docked in, and a pad of bone paper inside. It arrives ready to write, in a gift box, wrapped.
Is the pen in the note the same as the pens you sell?
It is the same aluminum pen, in the finish that matches your note: black with Ink, natural silver with Espresso. It comes with a Zebra gel refill. The four pens sold on their own come with a Fisher Space Pen refill instead, and every one of them docks to the note too.
Are the paper and the pen refillable?
Yes. The paper pad lifts out and a new one drops in. A pack of three pads is $15. The pen takes a standard D1 refill, sold in most stationery shops and online.
How do I care for the leather?
Wipe it with a dry cloth. Keep it out of the rain when you can. If it gets wet, let it dry away from heat. It will darken and mark with use. That is the leather doing what good leather does.
Where is it made?
Designed in California. Made by our workshop partners overseas, then checked by hand before it ships.
Where do you ship, and what does it cost?
To the United States and more than thirty other countries. The list is at checkout. Shipping is free on orders over $100. Below that, the charge is shown at checkout before you pay. Orders ship in 1 to 2 business days.
How long does delivery take?
About 10 days after it ships, wherever you are. Customs and holidays can add a few days. You get a tracking number by email the moment it leaves.
Will I pay duties?
Most orders arrive with nothing more to pay. If your country's customs charges import duty on a parcel, the carrier collects it on delivery. It has been rare.
Can I return it?
Yes, within 30 days of delivery, unused and in its box. Email contact@noblecrafters.com with your order number and we send you a return label. The cost of the label comes off your refund, which goes back to your card within 10 business days of the return arriving. If the item is faulty, the return is on us.
What does the warranty cover?
Every noble. carries a 12-month warranty against defects in materials and making: stitching, magnets, coatings, the dock, the pen mechanism. Normal wear is not a defect: leather darkens, and metal picks up small marks from keys and coins. The DLC pen carries a five-year repair promise. To claim, email contact@noblecrafters.com with your order number and a photo. We repair or replace at our cost.
Can I send it as a gift?
Every noble. arrives in its gift box, wrapped and ready to give. Add a message in the bag before checkout and we include it.